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Privacy Policy

Last Updated: 21 May 2026

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Berry & Grouse™ respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how Berry & Grouse™ collects, uses, stores, shares and protects your personal information when you:

  • visit our website,

  • place an order,

  • contact us,

  • request samples,

  • request a bespoke quotation,

  • submit a return, exchange or damaged goods claim,

  • subscribe to communications,

  • interact with us on marketplaces or social media,

  • attend an event, market, exhibition or trade show,

  • or otherwise use our services.

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This Privacy Policy applies to:

Berry & Grouse™
www.berryandgrouse.com

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By using our website or services, you agree to the terms of this Privacy Policy.

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1. WHO WE ARE

Berry & Grouse™ is a UK-based handmade home interiors business specialising in handmade lampshades, cushions, draught excluders, waste paper bins and related home décor products.

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For the purposes of UK data protection law, Berry & Grouse™ is the “data controller” responsible for your personal information.

Contact: info@berryandgrouse.com

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2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following personal information.

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Information You Provide Directly

This may include:

  • your name,

  • billing address,

  • delivery address,

  • email address,

  • telephone number,

  • payment information,

  • order details,

  • account information,

  • product preferences,

  • fabric sample requests,

  • bespoke quotation details,

  • return or exchange information,

  • damaged goods claim details,

  • photographs or evidence submitted by you,

  • courier or tracking information provided by you,

  • and any information you provide when contacting us.

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This information may be collected when you:

  • place an order,

  • contact us,

  • request samples,

  • request a bespoke quotation,

  • attend a trade show, market, exhibition or event,

  • subscribe to marketing communications,

  • submit a review,

  • complete a return or exchange form,

  • complete a damaged goods form,

  • provide evidence for a courier or damage claim,

  • or interact with us through marketplaces or social media.

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Information Collected Automatically

When you visit our website, certain technical information may automatically be collected, including:

  • IP address,

  • browser type,

  • device information,

  • time zone,

  • website interaction data,

  • pages viewed,

  • referral sources,

  • and cookie-related information.

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This helps us:

  • improve website performance,

  • understand customer behaviour,

  • prevent fraud,

  • improve user experience,

  • and maintain website security.

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3. HOW WE USE YOUR INFORMATION

We may use your information to:

  • process and fulfil orders,

  • arrange delivery,

  • arrange supplier-direct dispatch where applicable,

  • provide customer support,

  • respond to enquiries,

  • communicate regarding bespoke commissions,

  • verify orders,

  • prevent fraud,

  • manage returns or exchanges,

  • manage damaged goods claims,

  • investigate courier issues,

  • support delivery or non-delivery investigations,

  • provide service-related updates,

  • improve our website and services,

  • comply with legal obligations,

  • maintain business records,

  • and protect our legitimate business interests.

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Where you have consented, we may also use your information to:

  • send marketing emails,

  • provide updates about new collections,

  • notify you about promotions or events,

  • or share news relating to Berry & Grouse™.

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You can unsubscribe from marketing communications at any time.

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4. SERVICE COMMUNICATIONS

When you place an order or contact Berry & Grouse™, we may contact you regarding your order or enquiry through:

  • email,

  • telephone,

  • SMS/text message,

  • courier notifications,

  • supplier or fulfilment updates,

  • marketplace messaging systems,

  • or other reasonable communication methods.

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These communications may relate to:

  • order updates,

  • delivery issues,

  • payment queries,

  • address verification,

  • bespoke project discussions,

  • supplier-fulfilled orders,

  • damaged goods claims,

  • courier investigations,

  • returns and exchanges,

  • refused deliveries,

  • or customer service matters.

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Where a customer provides incorrect or inaccessible contact details, Berry & Grouse™ may attempt to contact them using alternative information supplied during checkout.

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These service-related communications are not considered marketing communications and may still be sent even if you have opted out of promotional marketing.

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Berry & Grouse™ does not knowingly send unsolicited spam communications.

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5. LAWFUL BASIS FOR PROCESSING

Under UK GDPR, we rely on one or more of the following lawful bases for processing personal information.

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Contractual Necessity

We process personal information where necessary to:

  • process orders,

  • provide products or services,

  • arrange delivery,

  • arrange supplier fulfilment,

  • communicate with customers,

  • manage returns and exchanges,

  • and respond to customer enquiries.

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Legal Obligations

We process personal information where necessary to:

  • comply with tax laws,

  • maintain accounting records,

  • respond to lawful requests,

  • meet regulatory obligations,

  • and retain records required for legal or financial purposes.

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Legitimate Interests

We may process personal information where necessary for our legitimate business interests, including to:

  • improve website functionality,

  • prevent fraud,

  • manage customer relationships,

  • resolve disputes,

  • investigate delivery or courier issues,

  • process damaged goods claims,

  • manage business risk,

  • protect our rights and property,

  • and improve customer experience.

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Consent

Where required, we rely on your consent for:

  • marketing emails,

  • optional cookies,

  • and certain advertising or analytics activities.

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You may withdraw consent at any time.

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6. SHARING YOUR INFORMATION

Berry & Grouse™ does not sell or rent your personal information to third parties.

We may share personal information with trusted third parties where reasonably necessary for business operations, order fulfilment, customer service, legal compliance or dispute resolution.

This may include:

  • payment providers,

  • courier and delivery companies,

  • website hosting providers,

  • marketplace platforms,

  • analytics providers,

  • email providers,

  • professional advisers,

  • suppliers,

  • manufacturers,

  • fulfilment partners,

  • supplier-direct dispatch providers,

  • specialist production partners,

  • and claims or logistics providers.

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This may include organisations such as:

  • Wix,

  • Etsy,

  • eBay,

  • Amazon,

  • PayPal,

  • Stripe,

  • Google,

  • couriers,

  • delivery companies,

  • specialist suppliers,

  • and fulfilment partners.

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Information is shared only where reasonably necessary to:

  • provide services,

  • process orders,

  • manufacture or supply products,

  • arrange dispatch,

  • arrange supplier-direct delivery,

  • process payments,

  • manage returns or exchanges,

  • investigate damaged goods claims,

  • investigate delivery or non-delivery issues,

  • comply with legal obligations,

  • prevent fraud,

  • or protect our legitimate business interests.

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We may also disclose information:

  • where required by law,

  • to respond to legal requests,

  • to prevent fraud,

  • to resolve disputes,

  • or to protect our rights and property.

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7. THIRD-PARTY FULFILMENT & SUPPLIER-DIRECT DISPATCH

Some products sold by Berry & Grouse™ may be:

  • handmade by Berry & Grouse™,

  • supplied by third-party manufacturers,

  • fulfilled by specialist suppliers,

  • dispatched directly from supplier locations,

  • or produced to order by trusted fulfilment partners.

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Where necessary to fulfil an order, we may share relevant customer information with third-party suppliers, manufacturers or fulfilment partners.

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This may include:

  • customer name,

  • delivery address,

  • email address,

  • telephone number,

  • order details,

  • product details,

  • delivery instructions,

  • and any information reasonably required to process, manufacture, dispatch or resolve an order.

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This information is shared only where necessary for order fulfilment, dispatch, customer service, issue resolution, returns or supplier-related claims.

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Certain supplier-fulfilled products may be dispatched separately from other Berry & Grouse™ items.

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Where an issue arises with a supplier-fulfilled product, Berry & Grouse™ may need to share relevant information, photographs or claim details with the supplier or manufacturer in order to investigate and resolve the matter.

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8. COURIERS, DELIVERY PARTNERS & CLAIMS

In order to deliver orders, investigate delivery issues or process courier claims, Berry & Grouse™ may share relevant personal information with couriers, delivery companies and logistics providers.

This may include:

  • customer name,

  • delivery address,

  • email address,

  • telephone number,

  • parcel details,

  • tracking information,

  • delivery instructions,

  • photographs of packaging,

  • photographs of damaged goods,

  • proof of delivery,

  • proof of postage,

  • and correspondence relating to delivery issues.

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This information may be used to:

  • arrange delivery,

  • arrange collections,

  • investigate delayed parcels,

  • investigate missing parcels,

  • process damaged goods claims,

  • support insurance or compensation claims,

  • investigate refused deliveries,

  • and resolve courier-related disputes.

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Customers may be asked to provide photographic evidence or documentation where required by a courier, supplier, marketplace, payment provider or insurance provider.

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9. PHOTOGRAPHS, FORMS & EVIDENCE SUBMITTED BY CUSTOMERS

Where customers submit photographs, forms, documents or other evidence to Berry & Grouse™, we may use this information to:

  • assess damaged goods,

  • process returns or exchanges,

  • investigate courier claims,

  • verify parcel condition,

  • confirm product condition,

  • resolve disputes,

  • prevent fraud,

  • comply with marketplace or payment provider requirements,

  • and protect our legitimate business interests.

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This may include photographs of:

  • outer packaging,

  • shipping labels,

  • internal packaging,

  • protective materials,

  • damaged items,

  • product condition,

  • courier documentation,

  • or returned parcels.

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Such information may be shared with relevant third parties where necessary, including:

  • couriers,

  • delivery companies,

  • suppliers,

  • manufacturers,

  • marketplace platforms,

  • payment providers,

  • insurers,

  • or professional advisers.

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We will only use and share this information where reasonably necessary.

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10. WEBSITE HOSTING & THIRD-PARTY PLATFORMS

The Berry & Grouse™ website is hosted through Wix.

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Data submitted through our website may be stored through Wix’s secure data storage systems, databases and applications.

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Orders placed through third-party marketplaces such as:

  • Etsy,

  • eBay,

  • Amazon,

may also be subject to the privacy policies and terms of those platforms.

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Customers are encouraged to review the privacy policies of any third-party services they use.

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11. PAYMENT SECURITY

Payments are processed through secure third-party payment providers.

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Berry & Grouse™ does not store full payment card details on its own servers.

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Payment providers such as:

  • Stripe,

  • PayPal,

  • and payment systems integrated through Wix, Etsy, eBay or Amazon

maintain their own security and payment processing standards.

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Refunds are normally processed through the original payment provider used at the time of purchase.

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12. TRADE SHOWS, EVENTS & OFFLINE ORDERS

Berry & Grouse™ may collect customer information during:

  • trade shows,

  • exhibitions,

  • markets,

  • fairs,

  • or in-person events.

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This information may include:

  • names,

  • contact details,

  • delivery information,

  • order details,

  • product preferences,

  • and payment or invoice information.

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Offline order information is handled in accordance with this Privacy Policy and is stored securely.

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13. REVIEWS, SOCIAL MEDIA & PUBLIC INTERACTIONS

If you submit a review, tag Berry & Grouse™, interact with us on social media, or post publicly about our products, we may process information you choose to make publicly available.

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This may include:

  • your name or username,

  • review content,

  • photographs,

  • comments,

  • social media handles,

  • and public feedback.

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We may use customer reviews or public feedback for business, customer service or promotional purposes where appropriate, subject to applicable platform rules and permissions.

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Where we wish to use customer-submitted images or content beyond the original platform context, we will seek permission where appropriate.

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14. MARKETING COMMUNICATIONS

Where you have subscribed to receive marketing communications, we may contact you regarding:

  • new collections,

  • promotions,

  • product launches,

  • events,

  • or Berry & Grouse™ updates.

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You may unsubscribe at any time by:

  • clicking the unsubscribe link in emails,

  • or contacting us directly.

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Opting out of marketing does not prevent us from sending essential service-related communications regarding existing orders, enquiries, returns, claims or fulfilment matters.

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15. COOKIES & TRACKING TECHNOLOGIES

Berry & Grouse™ uses cookies and similar technologies to:

  • operate the website,

  • improve functionality,

  • analyse website traffic,

  • remember preferences,

  • support checkout functionality,

  • and improve user experience.

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Some cookies are essential for website operation, while others may be used for:

  • analytics,

  • advertising,

  • performance monitoring,

  • or marketing measurement.

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You can manage cookie preferences through your browser settings and our cookie consent tools where available.

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Please refer to our separate Cookie Policy for more information.

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16. DATA RETENTION

Berry & Grouse™ will retain personal information only for as long as reasonably necessary for:

  • order fulfilment,

  • customer service,

  • legal compliance,

  • accounting obligations,

  • fraud prevention,

  • dispute resolution,

  • returns and exchanges,

  • damaged goods claims,

  • courier investigations,

  • supplier claims,

  • and business record keeping.

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Order-related information may be retained for up to six years to comply with UK tax, accounting and legal obligations.

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Information relating to disputes, damaged goods claims, courier investigations, refused deliveries, payment issues or legal matters may be retained for as long as reasonably necessary to resolve the matter and protect our legitimate business interests.

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After the relevant retention period, information will be securely deleted or anonymised where appropriate.

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17. DATA SECURITY

Berry & Grouse™ takes reasonable technical and organisational measures to protect personal information.

This may include:

  • password-protected systems,

  • secure devices,

  • restricted access,

  • secure storage,

  • third-party security infrastructure,

  • and careful handling of customer records.

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However, no method of electronic transmission or storage can be guaranteed completely secure, and customers provide information at their own risk.

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18. INTERNATIONAL DATA TRANSFERS

Some third-party providers used by Berry & Grouse™ may process or store information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.

This may apply to providers involved in:

  • website hosting,

  • payment processing,

  • analytics,

  • email services,

  • marketplaces,

  • cloud storage,

  • customer communication,

  • or fulfilment services.

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19. YOUR RIGHTS

Under UK GDPR, you may have rights relating to your personal information, including:

  • the right to access your data,

  • the right to correct inaccurate information,

  • the right to request deletion,

  • the right to restrict processing,

  • the right to object to certain processing,

  • the right to withdraw consent,

  • and the right to request transfer of your information where applicable.

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These rights may be subject to certain legal, accounting, contractual or legitimate business requirements.

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For example, Berry & Grouse™ may need to retain certain order, transaction, claim or dispute records where required by law or where necessary to protect our legitimate interests.

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You also have the right to lodge a complaint with the UK Information Commissioner’s Office if you believe your information has been handled improperly.

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20. THIRD-PARTY LINKS

Our website may contain links to external websites or services operated by third parties.

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Berry & Grouse™ is not responsible for the privacy practices or content of third-party websites.

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Customers should review the privacy policies of external websites separately.

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21. CHANGES TO THIS PRIVACY POLICY

Berry & Grouse™ may update this Privacy Policy from time to time to reflect:

  • operational changes,

  • legal requirements,

  • regulatory updates,

  • changes to third-party services,

  • changes to fulfilment processes,

  • or improvements to our services.

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The latest version will always be published on our website.

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22. CONTACT

If you have questions regarding this Privacy Policy or your personal information, please contact:

Berry & Grouse™
Email: info@berryandgrouse.com
Website: www.berryandgrouse.com

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