This item is dispatched directly from one of our carefully selected UK suppliers and may arrive separately from other pieces in your Berry & Grouse order. Leaf-branded packaging and product labels may be present.
Please refer to our Delivery information for current standard charges and estimated delivery times.
REMOTE & OFFSHORE DELIVERY
Certain remote and offshore postcode areas—including parts of the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands—are subject to an additional delivery surcharge starting from £35.99 per product.
If your delivery address falls within an affected postcode area, a member of the Berry & Grouse team will contact you before your order is released for dispatch and confirm the applicable charge.
You may either pay the additional delivery charge or cancel the affected item for a full refund. We will not dispatch the item until you have confirmed how you would like to proceed.
Trees over 200cm cannot currently be delivered to remote postcode areas.
RETURNS
If you change your mind, please notify Berry & Grouse within 14 days after receiving your item. You then have a further 14 days to return it.
You are responsible for change-of-mind return postage. Please package the tree securely, using its original packaging where possible, and follow the return address instructions we provide. Do not return it directly to the supplier unless we ask you to.
You may unpack and inspect the item as you would in a shop. A deduction may apply if handling beyond what is necessary to assess it reduces its value.
If your item arrives damaged, faulty or incorrect, please contact us promptly. Photographs of the item and packaging will help us resolve the issue. Reporting transit damage within 24 hours where possible helps us investigate, but does not limit your statutory rights.
Please see our Returns & Exchanges policy for full details, including applicable delivery refunds. Your statutory rights are unaffected.