Berry & Grouse packaging room with cardboard parcels, packing materials and shipping notes ready for dispatch, with estate courtyard and gates visible through an open stable door.

Berry & Grouse delivery reassurance banner showing handmade to order, dispatch time, tracked delivery and UK delivery information.

Berry & Grouse delivery information section with parcels, packing paper, order notes and cardboard boxes prepared in an estate-inspired packaging room.

Delivery timeframes information tile explaining estimated dispatch times, courier terms and delivery after dispatch for Berry & Grouse orders.

Missed deliveries information tile explaining redelivery, returned parcels and possible additional shipping charges.

Express delivery information tile explaining selected express options, availability and additional charges.

Delivery areas and additional charges tile explaining UK delivery areas and possible extra charges for remote locations.

Delivery address information tile reminding customers to check their address carefully before placing an order.

Northern Ireland deliveries information tile explaining customs documentation, paperwork and customer responsibility for duties or taxes.

Berry & Grouse estate courtyard with open gates, stone buildings and parcels ready to leave for delivery.

Delivery Information At A Glance - Full information can be found in our Terms & Conditions

Delivery Areas

We currently deliver to UK Mainland and Northern Ireland

At present, we do not offer international delivery. Any delivery restrictions or location-based surcharges will be shown at checkout where applicable.

Delivery Charges

Standard delivery costs £8.15.

Delivery is complimentary on orders over £30.00

Any delivery charge will be shown before you complete your order.

Delivery Charges apply to bespoke orders.

Processing and Dispatch Times

Ready-made items are normally dispatched within 1-3 days.

Handmade-to-order products normally require7 working days before dispatch.

These timescales refer to preparing and making your order. Courier delivery time begins once the parcel has been dispatched.

Where an order contains products with different lead times, we may hold the order until all items are ready or send the products separately.

Delivery Times

Once dispatched, orders are normally delivered within 1-5 days

Delivery dates are estimates unless a specific date has been agreed with you in writing. Tracking details will be provided where available.

Checking Your Delivery Address

Please check your delivery address carefully before completing your order.

Berry & Grouse cannot accept responsibility for delays or additional carrier charges caused by an incomplete or incorrect address supplied by the customer.

Where a parcel is returned to us because the address provided was incorrect or incomplete, the customer will be responsible for:

the carrier’s actual return-to-sender charge; and
any additional delivery charge required to send the parcel again.

We will contact you before arranging redelivery.

This does not apply where the addressing error was made by Berry & Grouse or our delivery provider.

Missed, Uncollected and Refused Deliveries

Customers are responsible for making suitable arrangements to receive or collect their order.

Where a parcel is returned to Berry & Grouse because delivery was refused, repeatedly missed or not collected within the carrier’s stated timeframe, the carrier’s actual return-to-sender charge may be deducted from any refund where legally permitted, or charged before redelivery.

Please contact us directly if you wish to cancel an order rather than refusing the parcel. Refusing delivery does not remove responsibility for return-delivery charges.

Safe Places, Neighbours and Collection Points

Where you ask the courier to leave a parcel with a neighbour, at a collection point or in a nominated safe place, please ensure the location is secure and suitable for the parcel.

Delivery may be treated as completed once the parcel has been delivered in accordance with your chosen instructions.

Delayed or Lost Parcels

Please contact us at info@berryandgrouse.com if your tracking has not updated or your parcel has not arrived within the expected timeframe.

We will investigate the delivery with the carrier and keep you informed. Where a parcel is confirmed as lost before delivery, we will arrange an appropriate replacement or refund.

Damaged Deliveries

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us at info@berryandgrouse.com with:

your order number;
photographs of the damaged item;
photographs of the outer parcel and packaging; and
a brief description of the damage.

Please retain the product and all packaging while we assess the issue.

Change-of-Mind Returns

For most eligible online purchases, you may notify us that you wish to cancel within 14 days beginning the day after delivery. You then have a further 14 days to return the item.

Customers are responsible for arranging and paying return postage. Berry & Grouse does not provide free returns.

Where an eligible complete order is cancelled, we will refund the price paid and the cost of our basic outward delivery service where required by law. If you selected an enhanced or express service, we are only required to refund the equivalent cost of our standard delivery option.

We may withhold the refund until the goods have been received back or you provide evidence that they have been returned.

Please see our Returns and Exchanges page for full information.

Faulty or Misdescribed Items

The customer-return charges described above do not apply where an item is faulty, damaged on arrival or not as described.

Please contact us before returning the item so we can provide the appropriate instructions.

Your statutory rights are unaffected.