Delivered Damaged Goods Form

Before submitting a return request please read our Returns and exchanges policy and Terms and conditions.

Looking to return or exchange an item? Please use our return and exchange form.

Full Name

Email

Phone Number

Date order was received

Order number

We may contact you by email or phone regarding your return request if additional information is required.

Product Name/Description/Quantity Being Affected

Damage Description

Required Supporting Photographs

Upload supported file (Max 15MB)

Required Supporting Photographs

Upload supported file (Max 15MB)

I confirm that the information and photographs provided are accurate to the best of my knowledge.

I understand that Berry & Grouse™ may require clear photographs of the item, packaging and shipping label before a claim can be reviewed.

I understand that I should retain the damaged item and all original packaging materials until Berry & Grouse™ confirms the next steps.

Required Supporting Photographs

Upload supported file (Max 15MB)

Required Supporting Photographs

Upload supported file (Max 15MB)

I understand that incomplete, unclear or delayed evidence may affect the courier or insurance claims process.

I understand that Berry & Grouse™ may require additional information or photographs before confirming a resolution.

I understand that return postage and shipping costs are my responsibility unless Berry & Grouse™ confirms that the item is faulty, damaged on arrival or otherwise eligible for a company-arranged return.

Please upload clear photographs of the damaged item, all sides of the packaging, the shipping label, internal packaging materials, the damage frm multiple angles

Submit Damage Report

For full legal information, please refer to our terms and conditions, privacy policy and cookie policy